WhatsApp Appointment Requests for Clinics, Dentists & Therapists

The WhatsApp Widget for Medical Clinics: Fewer No-Shows,
Zero Extra Staff.

Patients prefer WhatsApp to hold music. Toran's assistant answers common questions, takes the appointment request, and flags urgent messages so your team is alerted right away. Every request lands in WhatsApp, so your team can send reminders from their own number and patients can simply reply to confirm, without tying up the phone line.

Try the Medical Clinic widget on your site See How It Works

✓ Works for GPs, dentists & therapists✓ Reminders from your own WhatsApp✓ Urgent requests flagged✓ Free plan - no card, no time limit

1
Patient asks
A patient taps the chat instead of waiting on reception.
2
Answered and captured
The assistant answers from your knowledge base and takes the details.
3
Routed to staff on shift
Round-robin picks a staff member who is available now.
4
Your team replies
Staff answer from their own phone, with no hold music.

Booking requests are captured on your website and answered by the staff member who is on shift.

Patient-First. Practice-Efficient.

The same WhatsApp your patients already use - now powering your appointment pipeline and triage workflow.

Appointment Requests via WhatsApp

Patients message the widget on your website. The AI asks which service they need, their preferred date, whether they are a new patient, and how to reach them, then passes the request to a staff member. Add your own booking link and the AI shares it too.

Reminders That Get Seen

Because the booking lands in WhatsApp, your team sends reminders from their own number before each appointment - no API, no per-message fees. Patients can reply to confirm or reschedule, which helps cut no-shows.

Urgent Requests Flagged

If a patient describes a medical emergency, the AI tells them to call emergency services now. Urgent wording raises the request's priority and alerts your team, and if a hot request goes unanswered, Toran alerts the team again at full volume.

The AI never gives medical advice. Turn on after-hours urgent alerts and urgent requests still reach you loudly during quiet hours.

Works for Every
Type of Practice.

Whether you're a solo GP, a multi-dentist practice, a therapy clinic, or a specialist referral center - Toran asks what the visitor needs, their preferred date, whether they are a new patient, and how to reach them, then hands the request to your team.

General practice & family medicine

Dental clinics (single & multi-location)

Therapy & counselling practices

Physiotherapy & rehabilitation

Specialist & referral clinics

Aesthetic & cosmetic practices

Privacy-Aligned Communication

Once a patient moves to WhatsApp, that chat is end-to-end encrypted by WhatsApp. Website chat messages are deleted automatically after a fixed retention window, and a short AI-written summary stays with the lead.

Patient describes an emergencyTold to call emergency services

Use the widget for appointment requests and general questions

Keep medical records, results and clinical advice in your own patient systems, not in the chat. Toran is not HIPAA-compliant.

After-Hours
Appointment Requests.

Patients often search for doctors at night when your office is closed. Instead of letting them leave your site, Toran's AI chat takes their request and contact details, and your team sees the lead when the office opens.

The AI chat answers at night, on weekends and on holidays

Captures the request while the patient is still on your site

Requests left on weekends and holidays wait for your team as leads

After hours, the AI still takes the patient's request, and your team follows up when the office opens.

Health-data Regulation: What Toran Does, What Your Clinic Still Owns.

Most WhatsApp-widget vendors dodge this question. We answer it directly - per jurisdiction - because the wrong posture here costs a clinic real money in fines. The matrix below covers the four regulators a clinic in our beachhead markets is most likely to operate under: US HIPAA, Brazil LGPD, the Gulf PDPL (KSA) + UAE DPL, and India DPDPA.

United States

HIPAAHealth Insurance Portability and Accountability Act - Privacy & Security RulesWhat Toran does• Captures appointment requests and answers hours / insurance questions, then hands the patient to your staff's WhatsApp.
• Deletes website chat messages automatically after a fixed retention window; a short AI-written summary stays with the lead.
• The AI never gives medical advice and tells patients who describe an emergency to call emergency services.What your clinic still owns• Toran is not HIPAA-compliant and we do not sign Business Associate Agreements (BAAs).
• Train staff to redirect any PHI shared in WhatsApp back to your patient portal rather than responding inline.
• Use a dedicated tele-health platform (Doxy.me, etc.) for tele-consultation - not Toran or raw WhatsApp.

Brazil

LGPDLei Geral de Proteção de Dados Pessoais (Lei 13.709/18) - enforced by ANPD as an independent regulatorWhat Toran does• Deletes website chat messages automatically after a fixed retention window; a short AI-written summary stays with the lead.
• Reply continuity (the link agents tap from a notification) carries the visitor's short context, never PHI on the URL.
• Sub-processor disclosure available in our DPA; data export & deletion on request.What your clinic still owns• Add an Article 11 explicit-consent prompt before collecting dados sensíveis (saúde) - one line in the widget greeting is enough.
• Appoint an Encarregado (DPO) and publish the contact - required for clinics processing health data.
• Maintain a Registro de Operações (data-processing record); we provide our half on request.

KSA & UAE

PDPL + UAE DPLKSA Personal Data Protection Law (Royal Decree M/19, enforced Sep 2024) + UAE Federal Decree-Law 45/2021What Toran does• Discloses our hosting region in the DPA so clinics can assess cross-border transfer rules.
• Same retention rule as for LGPD - chat messages deleted after a fixed window, a short AI-written summary kept with the lead.
• Honors data export, correction, and deletion requests for resident-data subjects.What your clinic still owns• Both regimes treat health data as a sensitive category requiring explicit consent - add a one-line consent prompt before health intake.
• If you process KSA-resident health data and our hosting region doesn't satisfy your data-residency posture, talk to us before deployment.
• UAE clinics: align widget greetings with your Federal Decree-Law 45/2021 privacy notice link.

India

DPDPADigital Personal Data Protection Act, 2023 - enforced via the Data Protection Board of IndiaWhat Toran does• The AI asks only for what a front desk needs: the service, a preferred date, new or returning patient, and contact details.
• Deletes chat messages automatically after a fixed retention window; a short AI-written summary stays with the lead.
• Honors data-subject access, correction, and erasure requests.What your clinic still owns• DPDPA requires explicit, purpose-bound consent before processing health data - add a one-line consent prompt to the widget greeting.
• Appoint a Data Protection Officer if classified as a Significant Data Fiduciary (large clinics, network operators).
• Keep the consent record so you can demonstrate compliance on a Data Protection Board inquiry.

The mental model: Toran is the front-desk-on-WhatsApp layer. Anything you would let a non-clinical receptionist say or ask - "What's a good time?", "Are you a new patient?", "Here's the portal link" - is fair game. Anything you would only let a clinician say through your EHR - results, prescriptions, clinical advice - stays in the EHR. Set your team up this way from day one: it keeps the chat on the non-clinical side, which is what each regime above expects. Your own legal advice still has the final word.

EU clinics: how Toran processes data under GDPR is set out in our standard Data Processing Agreement - it's not in the table above because BR / Gulf / IN are the current beachhead markets, but the same retention rule and sub-processor disclosure apply. Sign the DPA at the same link before deploying in any EU member state.

Frequently Asked Questions

What is a WhatsApp widget for medical clinics?

A WhatsApp widget for medical clinics is a chat button on your clinic website that connects patients to your front desk on WhatsApp. Toran's AI assistant answers common questions in seconds, takes the appointment request, and shares requests across your staff with round-robin, so patients are not left waiting on hold.

How can clinics use WhatsApp to reduce patient no-shows?

Toran captures the appointment request on WhatsApp and routes it to your front desk, so the patient's number is already in the chat your team uses. From there your staff send reminders straight from their own WhatsApp - no WhatsApp Business API, no Meta approval, no per-message fees - and patients confirm or reschedule with a single reply. WhatsApp's roughly 98% open rate (Meta-reported) is why a reminder gets seen, which cuts administrative calls and improves appointment adherence.

Does Toran require the WhatsApp Business API for medical use?

No. Toran routes website inquiries to staff members' personal WhatsApp numbers using direct wa.me links, without requiring the WhatsApp Business API, Meta approval, or per-message fees. This makes it practical for small and medium clinics without the overhead of API-based solutions.

Is Toran free for medical clinics?

Yes. Toran has a free plan - no time limit, no credit card - for teams with up to 2 agents, including medical clinic front-desk teams. The free plan includes round-robin routing, visitor identification, and unlimited widget views. Pro is $24/month for clinics that need more staff members in the routing pool; paid plans open on 1 January 2027.

Is Toran HIPAA compliant?

No. Toran is not a HIPAA-compliant platform and we do not sign Business Associate Agreements. Clinics should use Toran for appointment booking, general enquiries, and triage routing - not for exchanging Protected Health Information (PHI). Website chat messages are deleted automatically after 30 days, and a short AI-written summary stays with the lead. Keep PHI in your own patient portal or EHR.

Ready to Streamline Your Practice?

Stop losing patients to long hold times and unanswered enquiries. Deploy Toran's WhatsApp widget and start turning website visitors into appointment requests your team can confirm.

Start free

Free plan. Setup in minutes. No credit card required.

The WhatsApp Widget for Medical Clinics: Fewer No-Shows, Zero Extra Staff.

Patient asks

Answered and captured

Routed to staff on shift

Your team replies