The 23:00 “available this weekend?”
reaches your front desk.
A guest on your website is one click from booking direct or going back to the platform that charges you commission. Toran answers their question in their language, takes the dates and a way to reach them, and lands the enquiry on your desk's WhatsApp while they are still on your site. Free for 2 people on the desk, no card. Pro is $24 a month from 1 January 2027.
How a guest's availability question reaches your front desk
A guest on your website asks whether you have availability, the assistant answers from the details you gave it, takes the dates, guest count and a contact, and the enquiry reaches your desk on WhatsApp, where a person confirms with the guest.
- 1
Guest asks on your site
“Do you have a double for the 12th to the 14th?” - from Google, Maps or your Instagram bio, in whatever language they write.
- 2
The AI answers and captures
It answers from your rooms, rates and policies as you described them, then asks for the dates, how many guests, and a way to reach them.
- 3
Your desk gets it, in turn
The enquiry reaches the people who answer as a lead, one at a time, with anyone marked away skipped.
- 4
Your desk confirms on WhatsApp
They check the calendar and confirm, or offer another date, from their own WhatsApp.
What the desk stops doing by hand.
Small properties lose direct bookings at the exact moment the guest is deciding: the question sits in an email inbox overnight, and by morning the guest has booked through a platform that takes commission on every future stay.
Pre-arrival questions, answered
“Is breakfast included?” “Is there parking?” “How far to the beach?” Answered from the details you gave the assistant, in the guest's language. It never invents a rate or a policy. Anything it does not know is handed to your desk.
Dates and guest count, captured
When a guest wants to book, the assistant asks for the dates, how many guests, and a way to reach them, and tells them the desk will confirm. The enquiry reaches your team as a lead with the contact and a short summary of what they asked. If you take bookings through a link and switch on booking assist, the assistant shares the link and the dates the guest named land as their own field on the lead.
Your desk gets it, in turn
Enquiries rotate between the people who answer, and anyone marked away is skipped, so one manager is not holding every conversation. The alert arrives on Telegram, email, a push notification or a WhatsApp forward. A guest asking for a room in the next few days is flagged urgent, and the assistant gets a contact fast. If a hot enquiry sits unanswered for 1 hour, the alert fires again at full volume. You choose how after-hours alerts arrive: all at once, email only, or held until morning; with the opt-in urgent override, a last-minute request still rings through at night.
The late enquiry:
answered while the guest is still on your site.
A guest comparing your site with a booking platform at night gets an answer to the question that decides it, and leaves their dates and a number. Your desk confirms in the morning from WhatsApp. Toran captures the enquiry. Whether it becomes a direct booking is still your desk's job.
What lands on the lead
What a lead carries
Every enquiry arrives as a lead: the guest's contact and a short summary of what they asked, dates and all. Nothing has to be dug out of a chat transcript.
The assistant never quotes availability or holds a room. It captures the enquiry; your desk confirms.
Where Toran fits next to the booking platforms.
Toran is the chat on your own website. It captures the guest who already found you, before they go back to a platform that sits between you and every future stay. It does not replace your booking system, and it never quotes availability. Keep the platforms for the guests who have never heard of you.
Toran is the capture-on-your-own-site layer. It does not replace your booking system, and it never quotes availability. Compare what each tier includes on the pricing page - the free plan covers direct enquiries with no card.
Guests who book direct
stay reachable.
A guest who enquired on WhatsApp has your number and you have theirs. When they ask about next year, the conversation is already open, on your own number, with no platform in between. Toran sends nothing to guests on its own; your team writes when there is something worth saying.
Tour operators and holiday rentals
The same flow handles “is there a tour on Saturday?”, “do you have a dorm bed for three nights?” and “is the villa free in August?”: the assistant answers from what you gave it, captures the dates and group size, asks a tour guest which guide language they want, and the person on duty confirms on WhatsApp. If you have a booking link, the assistant shares it.
Frequently Asked Questions
What is a WhatsApp widget for hotels?
A chat button on your property's own website. A guest asks a question in the chat, Toran's assistant answers from the details you gave it, in the guest's language, and when they want to book it captures the dates, the guest count and a contact. The enquiry reaches your desk on WhatsApp, in turn, and a person confirms with the guest. No WhatsApp Business API, no Meta approval, and the number stays yours.
Does Toran check availability or take the booking?
No. Toran has no access to your calendar or your booking system, so it never tells a guest a room is available, held or booked. It captures the enquiry and tells the guest the desk will confirm. If you take bookings through a booking engine link, the assistant shares that link.
Is Toran free for small hotels and guesthouses?
Yes. The free plan has no time limit and needs no card: 2 people in the routing pool and 2 AI conversations a day. The chat button, WhatsApp handoff, lead capture and routing have no cap. Paid plans open 1 January 2027: Pro is $24 a month for more people, more AI conversations and the knowledge base for your room list and policies.
How is Toran different from a booking platform?
Booking platforms bring you guests and charge commission on the stays they bring. Toran sits on your own website and captures the guest who already found you, so that conversation happens on your own number. It captures the enquiry; your desk still confirms the booking.
Related Reading
See all features and limits on our pricing page. Read our trust commitments, or browse all industries.
Answer the late enquiry. Keep the booking direct.
Put the chat on your site, give it your rooms and policies, and let your desk confirm from WhatsApp.
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