Fewer No-Shows.
More Appointments. Zero Extra Staff.
Patients prefer WhatsApp to hold music. Toran routes appointment requests to the right department, detects urgent language and escalates immediately, and sends automated reminders with one-tap confirmation — all without a receptionist answering a single call.
Patient-First. Practice-Efficient.
The same WhatsApp your patients already use — now powering your appointment pipeline and triage workflow.
Appointment Booking via WhatsApp
Patients message your website widget, AI collects their name, preferred time, and reason for visit. Routed to the right department instantly.
Automated Reminder System
WhatsApp reminders 24hrs and 2hrs before appointments. One-tap confirmation. No-shows drop significantly — saving your practice real revenue.
Urgent Case Triage
Emergency cases are detected by AI and routed to the on-call doctor instantly. Non-urgent cases are queued for the next available slot.
AI flags urgent cases in under 3 seconds — on-call team alerted before the patient finishes typing.
Works for Every
Type of Practice.
Whether you're a solo GP, a multi-dentist practice, a therapy clinic, or a specialist referral centre — Toran's routing logic adapts to your workflow, not the other way around.
Privacy-Aligned Communication
Toran uses direct WhatsApp links — conversations happen in WhatsApp itself, which is end-to-end encrypted by default. We never store patient message content.
Handling Sensitive Patient Information
Toran is not a HIPAA-compliant platform and we do not sign BAAs. Use the widget for appointment booking, general enquiries, and urgent-case triage only. For sharing Protected Health Information (PHI), point patients from WhatsApp to your existing HIPAA-compliant patient portal — Toran's routing rules can trigger that handoff automatically.
24/7 After-Hours
Appointment Capture.
Patients often search for doctors at night when your office is closed. Instead of letting them leave your site, Toran's automated "After-Hours" mode greeting captures their request and sends a confirmation that your team will contact them first thing in the morning.
After-hours patients see: "Our office is closed — you're first in line for tomorrow morning." Zero calls lost.
Frequently Asked Questions
What is a WhatsApp widget for medical clinics?
A WhatsApp widget for medical clinics is a chat button on your clinic website that connects patients to your front desk, triage team, or specific specialists via WhatsApp. Toran routes each inquiry to the appropriate staff member — GP referrals, appointment booking, or urgent triage — so patients get a response in seconds rather than waiting on hold.
How can clinics use WhatsApp to reduce patient no-shows?
Clinics using WhatsApp for appointment reminders reduce no-shows significantly compared to email or SMS, because WhatsApp messages have a 98% open rate versus 20% for email. Toran can send automated appointment reminders and allow patients to confirm or reschedule with a single reply — reducing administrative calls and improving appointment adherence.
Does Toran require the WhatsApp Business API for medical use?
No. Toran routes website inquiries to staff members' personal WhatsApp numbers using direct wa.me links, without requiring the WhatsApp Business API, Meta approval, or per-message fees. This makes it practical for small and medium clinics without the overhead of API-based solutions.
Is Toran free for medical clinics?
Yes. Toran is free forever for teams with up to 2 agents, including medical clinic front-desk teams. The free plan includes round-robin routing, visitor identification, and unlimited widget views. Paid plans start at $10/month for clinics that need more staff members in the routing pool.
Is Toran HIPAA compliant?
No. Toran is not a HIPAA-compliant platform and we do not sign Business Associate Agreements. Clinics should use Toran for appointment booking, general enquiries, and triage routing — not for exchanging Protected Health Information (PHI). When PHI needs to be shared, Toran can route patients from WhatsApp to your existing HIPAA-compliant patient portal or EHR.
Related Reading
See all features and limits on our pricing page.
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